Reports are important, aren’t they? Especially, in a major contact center, with thousands of operators working and SLA control being a crucial business aspect. In this article, we'll discuss the features, architecture and specific terms of Cisco Unified Intelligence Center (CUIC). What for? CUIC can work with historical data and real-time data. You can install it at a standalone server, or deploy it in a cluster using up to 8 servers. In CUIC, you can add different reports, including customized ...