is featuring Finesse gadget
for live monitoring and coaching
Call Recording
and Workforce Engagement Tools
for Cisco Collaboration environment
With a reliable, secure, and compliant call recording engine as its heart, PhoneUP also provides smart tools to improve contact center operational efficiency and workforce engagement.
Call Recording
Supports remote Cisco Jabber and Webex clients. Integrates with Cisco UCCX/UCCE.
Screen Recording
Record agent screen from the beginning of the call until the end of wrap-up time.
Live Coaching
Listen to the selected call and speak to the agent without customer hearing.
Speech Analytics
Transcribe, analyze and score customer interactions.