Cisco Call Recording - PhoneUP

Call Recording

for Cisco UCM

Download PDF
  • developed for Cisco UCM
  • 800+ deployments worldwide
  • FREE promo license

Robust. Flexible. Scalable.

  • Configure Select which devices
    and lines to record;
    configure total or
    ondemand recording.

  • Record Record phone calls using active
    (Built-in Bridge or CUBE forking)
    or passive (SPAN/RSPAN) recorders.

  • Search and Play Search recordings by
    date, phone, client name;
    or integrate PhoneUP
    with your CRM.

  • Archive Use the recording lifecycle
    management feature to
    automatically transfer end-of-life
    recordings to an external NAS.

Flexible deployment

- from single CUCM to several CUCM clusters,
- dedicated recorders for remote sites,
- multi-server configuration for high-load deployment.

Apps for IP phone and Cisco Jabber

Access and playback recordings on your IP phone and within Cisco Jabber.
Embed PhoneUP app into Cisco Jabber to start/stop/pause/resume recording.

The feature set

  • - approaches: BiB / CUBE-recording and SPAN-recording
    - codecs: G.711, G.729, G.722, G.722.1, Opus, iLBS
    - secure RTP support
    - options: total recording, recording on demand, forbid recording
    - rules: by direction, by phone number mask
    - formats: OGG, MP3, WAV
    - Extension Mobility support
    - recording pause/resume

  • - "Dictaphone" - pushing a button on the IP phone turns it into Dictaphone
    - "Answering machine" - the call forwarded to the preconfigures line is automatically answered, the caller hears a voice prompt and then can leave a message which is recorded

  • - when using the 'Record' module in the contact center you can record an agent's screen in addition to the call

  • - comprehensive search/ group capabilities
    - filter builder supporting filter saving
    - recording metadata includes the name of external caller (for example, client name)
    - logical grouping of records
    - embedded player
    - playing records on IP phone
    - playing records into the current call

  • - migration between storages to optimize HDD usage
    - exporting to an external NAS along with meta-data or another PhoneUP instance

  • - the client page in CRM may have the list of calls with this client embedded into the page
    - the speech analytics software may access PhoneUP database and extract calls filtered by date, agent, skill group etc

  • - secured web-interface with user authentication (login/password or domain authentication)
    - audit log to track user activity
    - access to records is configurable for users and user groups
    - audio notification about the call being recorded
    - email notification about new recorded calls

  • - admin can configure parameters to be fetched, eg agent name, queue ID, script name etc

  • - provides advanced web-interface to calls recorded with Mediasense

  • - a set of predefined reports about system usage

  • - failover deployments based on NLB and MSCS clustering
    - self-diagnostics tools and a set of pre-defined alerts

  • - playback recording
    - pause/resume recording
    - recording on demand
    - change recording mode (total or on-demand)

  • - standalone deployment (all components on one server)
    - distributed deployment (a separate Recorded for each company site)
    - high-load deployment (with load balancing)