Ribbon SBC SIPREC-recording

PhoneUP can record calls from Ribbon SBC, as tested on the SBC SWe Edge model. Why is this important? This allows us to record all voice communications passing through the SBC, regardless of the communication platform vendor (on-premise or cloud). Additionally, PhoneUP captures phone numbers, date and time, call direction and other metadata stored in SIP headers. Discover the possibilities with these use cases:

Contact center integration

Call center interactions recording – regardless of the contact center platform used (eg Cisco, Avaya, Genesys, etc.). Customer calls go through Ribbon SBC, so PhoneUP can seamlessly capture them using SIPREC.

Most customers using SIPREC-recording with SBC in a call center also require extended metadata (agent ID, queue ID, etc.) to be stored in the recording system. PhoneUP provides connectors to contact center software (from Cisco, Avaya, Genesys*) to capture contact center specific metadata.

On-premise recording for cloud communications

Ribbon SBC integrates with cloud communication platforms, including Microsoft Teams Direct Routing, Zoom Phone BYOC, Webex Local Gateway, and Google Voice SIP Link. Because these cloud conversations go through Ribbon SBC, PhoneUP can seamlessly record them on-premise.

Despite the fact that all cloud communications solutions support call recording there are multiple enterprises requiring call recordings to be stored locally for compliance reasons. So they opt for an on-premise solution which runs securely within the company’s network.

Consider using PhoneUP recording system for cloud communications to benefit from:

• Secure on-premise storage: encrypt and store recordings locally

• Granular role-based access: manage user and department access by role

• Configurable retention period: set retention policies for department and call types

• Audit trail: track 100% user activity (attempts to play, download and delete recordings)

• Call locking: securely store important recordings

• WFO modules: enjoy PhoneUP WFO modules on top of Zoom Phone recordings

Enterprise communications recording

Call recording in heterogeneous communication networks might be a complicated task, but then again, with SIPREC-enabled SBC you can record any calls regardless of IP PBX and endpoints.

The integration of PhoneUP with Ribbon SBC, particularly the SWe Edge model, provides an effective solution for call recording across diverse communication systems. By using SIPREC, PhoneUP ensures seamless capture of all voice communications passing through the SBC regardless of the platform and endpoints, offering metadata collection, compliance, and security over the call recordings.