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Call Recording and Workforce Optimization for Cisco collaboration

Aurus is with Cisco since Cisco UCM version 6.

All our solutions perfectly support Cisco collaboration platforms and the largest project we implemented with Cisco is an on-premise PhoneUP which records 40,000 endpoints distributed among dozens of locations.

Here are the major solutions we’re offering for Cisco collaboration end users.


CUCM compliance recording with speech to text transcription

Screenshot_1994.pngPhoneUP call recording for Cisco UCM supports:

  • Cisco IP phones: built-in bridge recording

  • Cisco UCM: integration for meta-data

  • Cisco CUBE:

    • media forking

    • SIPREC-recording

  • SPAN-recording


Speech to text transcription module is coming soon to complement call recording with:

  • voice transcription

  • full-text search

  • transcribed call text synchronized with audio player


Cisco contact center quality management and WFO

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When used in a contact center PhoneUP integrates with Cisco UCCX/UCCE/PCCE to enrich call recordings with contact-center metadata. Besides customer interaction recording PhoneUP offers the following tools for Cisco-powered contact center:




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Supported integrations