Live video chat and online audio/video calls
Enrich your contact center with an online calling option integrated into your website and mobile apps. Depending on the business case RichCall can be configured to provide:
- online audio calling,
- HD video calling,
- live video chat with screensharing / co-browsing.
Use cases
Hearing impaired customer support
Integrate a video calling option into your website and mobile apps to care about people with disabilities.
Personalized customer experience for VIP-clients
Provide luxury customer experience with HD-video communications.
Video sales rep to assist online shoppers
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Help customer choose the right product, share product images and specifications during the video call to increase the conversion rate.
Website visitors support
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Guide your online visitors through the website and help them to find the info required.
How it works
Embed a "Video Call" button into your website or mobile apps.
When a website visitor needs any assistance he/she pushes a button and instantly connects to your contact center with a secure HD video call. No downloads required.
To assist the client better a customer rep uses:
- text chat to share images and docs;
- co-browsing to guide the client through a website;
- screen sharing to co-work on the docs and apps.
The whole interaction is encrypted and is recorded on the company server.
93%
Average CSAT score
35%
Increase in average
transaction value
transaction value
83%
Average first
call resolution
call resolution
