Video commerce
Video streaming helps brands and retailers increase online sales through a face-to-face video-powered product demos.
Sales rep showing the product to a potential buyer
А client gets acquainted with the options without visiting the store/exhibition center
65%
of customers need to see
the product with their own eyes
the product with their own eyes
20%
increase of
conversion rate
conversion rate
5x
uplift of conversion vs. unassisted
30%
To cart conversion
How it works
01 – Connect with a sales rep
When shopping online the client pushes the Live Demo button OR a contact center agent sends a link to realtime video demo.
02 – Call routing
The call is routed to the specific group of the sales guys and the available sales rep answers the call on his/her mobile device.
03 – Live video streaming
The agent shows products live through the rear camera of the phone. If a buyer is ready to place an order immediately, the sales rep transfers the session to a PC and helps customer complete the purchase.
You can configure RichCall to support retail-specific routing:
- a video call from a website can be routed to the sales team responsible for the product the client chose;
- while on a regular phone call with a customer, a contact center agent can send a link to live video session with a sales rep.
