With a reliable, secure, and compliant call recording engine as its heart, PhoneUP also provides smart tools to improve contact center operational efficiency and workforce engagement.
Compliance recording and security
Call Recording
- Total recording: calls, conferences, trunks
- SIPREC, SPAN/RSPAN, Cisco BiB / CUBE forking
- Flexible role-based access management
- Storage optimization engine
- User audit log
Speech analytics (soon)
- Voice transcription
- Speech tags
- Call categorization
- Real-time alerts
Contact center quality management
Call Recording
- Vendor-agnostic call recording
- Distributed HA deployment
- Granular role-based access control
- Media lifecycle management
Live agent coaching
- Real-time call monitoring
- Whisper coaching
- Integration into supervisor desktop
Speech analytics
- Voice transcription
- Speech tags
- Automated quality management
Agent desktop analytics
- Desktop activity tracking
- Desktop event triggers (Q4 2024)
Screen Recording
- Agent screen recording
- Multiple displays
- VDI support
Quality management
- Configurable scorecards
- Review planning
- Agent evaluation and training
- Reporting and dashboards
About Aurus
Aurus is a global vendor of software solutions for enterprise collaboration and contact centers with offices and regional managers in UAE, USA and India.
Since 2011, we’ve been helping end users of leading collaboration platforms and contact centers to take advantage of additional features that are not available initially.
