Сall recording
Call recording is the core module of PhoneUP bundle, supporting both cross-platform and proprietary recording methods.
With more than a decade spent in the call recording space we've created a really powerful and reliable solution for:
- enterprise call recording for on-premise environment
- on-premise call recording for cloud communications
- contact center quality management
Supported integrations
![CISCO CISCO](/upload/iblock/3a1/g7rldc0lg8x3c9q3gmuj7b4j46z7m4x4/image%20178.png)
![Avaya Avaya](/upload/iblock/40f/hxq40tk57fdsq9gv787cdbfhmzlld6vf/avaya-1212.jpg)
![Audiocodes Audiocodes](/upload/iblock/e7a/b4xrut4f93oqy4ery1qfkv0qbnn203eu/1200px-Audiocodes-logo_v2.png)
![Ribbin Technologies Ribbin Technologies](/upload/iblock/f4a/7dlvrz2v4k7avboj7heqq3lv210jd05w/rib_logo_hor_1_color_101-r-01.png)
Robust. Flexible. Scalable.
![запись-надежно-просто-гибко.png запись-надежно-просто-гибко.png](/upload/medialibrary/b32/2v2crt09d2vygyqivr774h90sa0kzi7v/запись-надежно-просто-гибко.png)
01 · Configure
Select which users and trunks to record; configure roles and recordings access rules.
02 · Record
Record phone calls with cross-platform (SIPREC, SPAN/RSPAN) or proprietary (Cisco BiB, CUBE forking) methods.
03 · Search and Play
Use a secure web-UI to search and play recordings or integrate with 3rd party software to access recordings from CRM, Helpdesk etc
04 · Archive
Utilize a media lifecycle engine that automatically migrates records between repositories to reduce infrastructure costs.
Flexible deployment
Plan your deployment:
- single server or HA cluster,
- distributed deplloyment with multiple standalone recorders in remote offices,
- multi-server configuration for high-load deployments.
Record phone calls with cross-platform (SIPREC, SPAN/RSPAN) or proprietary (Cisco BiB, CUBE forking) methods.
Integrate with 3rd party communication platforms (on-premise or cloud) to import existing recordings along with the meta-data.
![deployment-phoneup.png deployment-phoneup.png](/upload/medialibrary/8c7/r3h3erhq2xhez4hguxf1y1bce3wtsrwr/deployment-phoneup.png)
User-friendly interfaces
Use a secure web-UI to search and play recordings or integrate with 3rd party software to access recordings from CRM, Helpdesk etc
Unified web-interface
- search by user, phone numbers and meta-data
- multi-segment calls support
- configurable tags and comments
Embedded player
- speed and balance control
- audio waves (separate for agent and client)
- recording pause/resume
![interface-phoneup (2).png interface-phoneup (2).png](/upload/medialibrary/3b9/7va2sr0gje232dqe17x7dz5rf25m7hld/interface-phoneup%20(2).png)
Maximum security
Secure webapp to access recordings
- Web app interfaces are securely available over TLS 1.2.
- Integration with AD/LDAP
- Domain authentication is supported
Role-based access
- create your own roles
- define the operations (eg view/play/download/delete) allowed for each role
- map groups to your company structure
Audit log to track user activity
- identify who listened or downloaded a call
Data encryption
- the data transmitted between PhoneUP components is encrypted AES-256.
- the media is encrypted prior to saving in the storage (Q3 2024).
![phoneup-role-builder.png phoneup-role-builder.png](/upload/medialibrary/68a/5a8jono4myp3wg8tyoug0lm6j21ia9b5/phoneup-role-builder.png)
Storage optimization engine
Configure media lifecycles to utilize the storages effectively. For example:
- new recrodings are stored in a fast storage with maximum quality (WAV)
- in 2 months these recordings are converted to mp3 to decrease the files size
- in another 3 months these recrodings are moved to a slower NFS for a long term retention
- finally the system deletes the recordings older than 2 years
Separate life cycles can be created for different call types and user groups.
Check out other modules