Silent monitoring and whisper coaching for CUCM
optionally integrates with UCCX/UCCE and Cisco Finesse
free promo for 3 users
Live monitoring and coaching
View the calls of your team
Configure teams and supervisors to define the access level.
View the calls of your team in real time with client names fetched from CRM.
Listen to the selected call and push Whisper to speak to the agent without customer hearing.
Integrate with Cisco Finesse
PhoneUP can be embedded into Cisco Finesse to allow supervisor monitor the team from within Cisco Finesse desktop.The built-in Single Sign-On feature allows supervisor to use PhoneUP without manual authentication.