Agent Coaching

Silent monitoring and whisper coaching for CUCM

optionally integrates with UCCX/UCCE and Cisco Finesse

free promo for 3 users

Live monitoring and coaching

Configure user access levels

View the calls of your team

Monitor
and whisper

Configure teams and supervisors to define the access level.

View the calls of your team in real time with client names fetched from CRM.

Listen to the selected call and push Whisper to speak to the agent without customer hearing.

When monitoring the call the supervisor can record it for further evaluation and coaching (Call Recording module is required).

Integrate with Cisco Finesse

PhoneUP can be embedded into Cisco Finesse to allow supervisor monitor the team from within Cisco Finesse desktop.The built-in Single Sign-On feature allows supervisor to use PhoneUP without manual authentication.