Agent Coaching
Silent monitoring and whisper coaching for CUCM
optionally integrates with UCCX/UCCE and Cisco Finesse
free promo for 3 users
View the calls of your team
Monitor
and whisper
Configure teams and supervisors to define the access level.
View the calls of your team in real time with client names fetched from CRM.
Listen to the selected call and push Whisper to speak to the agent without customer hearing.
When monitoring the call the supervisor can record it for further evaluation and coaching (Call Recording module is required).
PhoneUP can be embedded into Cisco Finesse to allow supervisor monitor the team from within Cisco Finesse desktop.The built-in Single Sign-On feature allows supervisor to use PhoneUP without manual authentication.
Embed supervisor app into Cisco Jabber to allow them monitor and coach without switching between apps.
