Cisco UCCX/UCCE Screen Recording - PhoneUP

Screen Capturing

for Cisco UCCX/UCCE

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Capture and store the agent screen and attach it to the call recording:
  • The agent screen is recorded from the beginning of each call until the end of pre-configured wrap-up time.
  • An embedded player allows supervisor to view and download the recording.
  • Role-based access control ensures the recording are only available for authorized employees.
  • Screen capturing app can be deployed on agent PC by AD GPO.