Speech analytics
The first version of PhoneUP Speech Analytics module is to be released in 2025. Subscribe to stay tuned.
Available for on-prem deployments it will support:
- voice transcription
- full-text search engine and alerts
- configurable parameters to analyze 100% of interactions
- automated and hybrid reviews
- reports and dashboards
With speech analytics module you will:
- investigate how interactions are distributed among the categories to understand the nature of customer interactions
- view category trends
- monitor script adherence
- better select interactions for manual call evaluation
- enjoy automated quality management
Check out other modules
Call Recording
- Supports remote Cisco Jabber and Webex clients
- Integrates with Cisco UCCX/UCCE
Live Coaching
Quality Management
- Configurable scorecards
- Review planning
- Agent evaluation
- Reporting and dashboards
Screen Recording
- Configurable wrap-up time
- Multiple displays support
- VDI support
- Agent desktop analysis