Сall recording
Call recording is the core module of PhoneUP bundle, supporting both cross-platform and proprietary recording methods.
With more than a decade spent in the call recording space we've created a really powerful and reliable solution for:
- enterprise call recording for on-premise environment
- on-premise call recording for cloud communications
- contact center quality management
Robust. Flexible. Scalable.
01 · Configure
Select which users and trunks to record; configure roles and recordings access rules.
02 · Record
Record phone calls with cross-platform (SIPREC, SPAN/RSPAN) or proprietary (Cisco BiB, CUBE forking) methods.
03 · Search and Play
Use a secure web-UI to search and play recordings or integrate with 3rd party software to access recordings from CRM, Helpdesk etc
04 · Archive
Utilize a media lifecycle engine that automatically migrates records between repositories to reduce infrastructure costs.
Flexible deployment
Plan your deployment:
- single server or HA cluster,
- distributed deplloyment with multiple standalone recorders in remote offices,
- multi-server configuration for high-load deployments.
Record phone calls with cross-platform (SIPREC, SPAN/RSPAN) or proprietary (Cisco BiB, CUBE forking) methods.
Integrate with 3rd party communication platforms (on-premise or cloud) to import existing recordings along with the meta-data.
User-friendly interfaces
Use a secure web-UI to search and play recordings or integrate with 3rd party software to access recordings from CRM, Helpdesk etc
Unified web-interface
- search by user, phone numbers and meta-data
- multi-segment calls support
- configurable tags and comments
Embedded player
- speed and balance control
- audio waves (separate for agent and client)
- recording pause/resume
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Maximum security
Secure webapp to access recordings
- Web app interfaces are securely available over TLS 1.2.
- Integration with AD/LDAP
- Domain authentication is supported
Role-based access
- create your own roles
- define the operations (eg view/play/download/delete) allowed for each role
- map groups to your company structure
Audit log to track user activity
- identify who listened or downloaded a call
Data encryption
- the data transmitted between PhoneUP components is encrypted AES-256.
- the media is encrypted prior to saving in the storage (Q3 2024).
Storage optimization engine
Configure media lifecycles to utilize the storages effectively. For example:
- new recrodings are stored in a fast storage with maximum quality (WAV)
- in 2 months these recordings are converted to mp3 to decrease the files size
- in another 3 months these recrodings are moved to a slower NFS for a long term retention
- finally the system deletes the recordings older than 2 years
Separate life cycles can be created for different call types and user groups.
