Speech analytics
The first version of PhoneUP Speech Analytics module is to be released in Q4 2024. Subscribe to stay tuned.
Available for on-prem deployments it will support:
- voice transcription
- category designer
- call classification
- speech tags
- real-time alerts
With speech analytics module you will:
- investigate how interactions are distributed among the categories to understand the nature of customer interactions
- view category trends
- monitor script adherence
- better select interactions for manual call evaluation
- enjoy automated quality management
