Features
Call Recording
-
Compliance & security
-
Customer interaction recording
Live agent coaching
-
Real-time call monitoring
-
Whisper coaching
-
Integration into supervisor desktop
Speech analytics (ETA 2025)
-
AI-Driven Conversation Analytics
-
Topic analysis
-
Call summary
Voice transcription
-
Speech to text
-
Full-text search
-
Phrase-based triggers
Screen Recording
-
Agent screen recording
-
Desktop and process analytics
-
Desktop triggers (ETA 2025)
Quality management
-
Manual call evaluation
-
AI-based AQM (ETA 2025)
Clients










 1.png)









Of course it affects sales and customer loyalty. First, a client doesn’t need to look for the contact details, dial the number and interact with IVR. Second, the co-browsing feature allows us to show how to work with Internet banking software and reduce the time to resolve.


Erlan Abdykayev
Director of Project Manegment Dept
«The PhoneUP 'Record' module helps us to monitor the quality of our Contact Center performance, that affects directly the level of service that our company offers to its clients in Russian Federation. Due to PhoneUP we are able to re...»

Igor Beketov
Head of Contact Center
«I want to take the time to let you know I am pleased with your solution as well as your customer service. For a free solution, you do provide great service and a great product. Shall I need to record more phones, I will definitely buy licen...»

Stephane Plante
Telecom Specialist & Software Developer of Toyo Tire Canada Inc.
«Yes we are using call recording for some users. The product is up to the mark and end users are happy and satisfied with the features it has. Technically the installation and documentation for the product is very good.»

Rasheed Ahmed
Voice Engineer of King Abdul Aziz Foundation, Murabah, Riyadh