Of course it affects sales and customer loyalty. First, a client doesn’t need to look for the contact details, dial the number and interact with IVR. Second, the co-browsing feature allows us to show how to work with Internet banking software and reduce the time to resolve.

«The PhoneUP 'Record' module helps us to monitor the quality of our Contact Center performance, that affects directly the level of service that our company offers to its clients...»

«I want to take the time to let you know I am pleased with your solution as well as your customer service. For a free solution, you do provide great service and a great product. Shall I need to record more phones, I will definitely buy licen...»

«Yes we are using call recording for some users. The product is up to the mark and end users are happy and satisfied with the features it has. Technically the installation and documentation for the product is very good.»