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The new “UCCX” edition of Aurus Outbound extends the feature set of the Cisco UCCX dialer
The new release of Aurus Outbound supports the “UCCX” edition that is licensed separately.
We are launching the next evolution of Aurus RichCall software. In Amazon cloud.
After 2 years of selling the on-premise RichCall software we have launched the development of the new major version that will be available both for on-premise deployments and from Amazon cloud.
Contact Center Screen Recording is the new feature of Aurus PhoneUP app bundle for Cisco UCM
The “Record” application of the PhoneUP bundle provides the screen recording feature to be used in UCCX/UCCE-based contact centers.
Aurus RichCall 2.3 supports secure co-browsing sessions
The new "co-browsing" feature of Aurus RichCall allows agent to see the client's browser and navigate him through the website using the visual "pointer".