Priority


Silent monitoring
and whisper coaching for CUCM

does not require Cisco UCCX/UCCE

free promo for 5 users

Live monitoring
and coaching

Configure role hierarchy

View the calls of your team

Monitor
and whisper

Configure teams and supervisors to define the access level.

Use PhoneUP Console to view the calls of your team in real time with client names fetched from CRM.

Listen to the selected call and push Whisper to speak to the agent withtout customer hearing.

When monitoring the call the supervisor can record it for further evaluation
and coaching (PhoneUP Record module is required).

In addition to silent monitoring and whispering Priority offers:

  • Barge option – to be added to the call you re monitoring,
  • Forced connection – to connect with a busy line forcibly putting the current call on hold.

Premises audio
monitoring

An easy way to enhance your security with zero investment in hardware - turn your Cisco IP telephony into the network of microphones and monitor premises remotely.

With PhoneUP Priority you can activate the speakerphone of any Cisco IP phone remotely and listen to what happens in a room. A simple on-demand function allows you to record the audio receiving.

Features at a Glance:

  • User and group management
  • Various message types supported
  • Flexible delivery settings
  • Delivery to mobile phones (integration with Aurus Outbound)
  • Acknowledgement receipt
  • Delivery report
  • Integration with third-party solutions