Silent monitoring and whisper coaching for CUCM
does not require Cisco UCCX/UCCE
free promo for 5 users
View the calls of your team
Configure teams and supervisors to define the access level.
Use PhoneUP Console to view the calls of your team in real time with client names fetched from CRM.
Listen to the selected call and push Whisper to speak to the agent without customer hearing.
An easy way to enhance your security with zero investment in hardware - turn your Cisco IP telephony into the network of microphones and monitor premises remotely.
With PhoneUP Priority you can activate the speakerphone of any Cisco IP phone remotely and listen to what happens in a room. A simple on-demand function allows you to record the audio receiving.