Live Video Expert for Cisco UCCX/UCCE

RichCall helps you to sell and support remotely providing your customers with a one-touch live support option.

Integrated into your website, mobile app or video kiosk, RichCall allows customers to establish a fully interactive, video-enabled session with an agent featuring co-browsing, screen sharing and other web-collaboration tools.

Perfect for Cisco

Developed by a registered Cisco solution partner, RichCall is available on the Cisco Marketplace. The solution is a great replacement for Cisco Remote Expert Mobile which reached its End-of-Life.

Cisco Solution Partner Cisco Marketplace

Video chat for website

Collaborate with your clients online:

  • Click-to-call and click-to-video with co-browsing and app sharing
  • Start a co-browsing session on the fly during a regular phone call
  • Video calls and web-collaboration with online shoppers

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Mobile camera sharing

Mobile camera sharing option for sales and support:

  • Live video for customer support - an agent will see the incident details
  • Live stream shopping - a sales rep shares his mobile camera to show the product live
  • Visual support for field force - videocall with remote expert

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Video for kiosks

  • Remote expert help with HD video and content sharing
  • Live video assistant for self-service kiosks

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Integration with Cisco UCCX / UCCE

RichCall seamlessly integrates with Cisco UCM and Cisco UCCX/UCCE.

  • RichCall utilizes existing UCCX/UCCE queues, routing rules and skill groups allowing your agents working in blended mode;
  • the agent webapp integrates with Cisco Finesse, including SSO;
  • all RichCall sessions are in Cisco Unified CCX Historical Reports and Cisco Unified Intelligence Center reporting applications;
  • voice is recorded by your existing call recording app;
  • visual IVR puts the call directly into the proper queue.

Integration with Cisco

RichCall and Cisco REM comparison