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PHONEUP
Call recording
and quality management tools
- Call recording
- Screen recording
- Live monitoring and whisper coaching
- Speech analytics
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RICHCALL
Live video calling
for a contact center
- Live video chat for a website
- Online video showroom
- Visual support
- Video kiosk
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OUTBOUND
Outbound dialer
- Mass employee notification
- Customer proactive engagement
- Outbound calling, email and SMS
- Advanced reporting and analytics
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CMS+
Cisco Meeting Server
software extensions
- Advanced meeting scheduler
- Live meeting streaming
- Recordings portal
- Conference control tool
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PhoneUP Apps
Enrich your Cisco UCM with 6 apps
bundled in a single software
FREE promo-bundle
1000+ clients worldwide
Designed for Cisco Collaboration
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Clients

MCB
OPTIMA BANK
King Abdul Aziz
63 moons
Parallels
Toyo Tires
GACA
HCSB
Indesit
FCM
11880 Solutions AG
Danube Properties
LinkedIN
Belarusian Railway
Sparkasse
United Arab Emirates Ministry of foreign affairs
Asharq News
River Falls
Nayati
Shrilankan Airlines
Of course it affects sales and customer loyalty. First, a client doesn’t need to look for the contact details, dial the number and interact with IVR. Second, the co-browsing feature allows us to show how to work with Internet banking software and reduce the time to resolve.
«The PhoneUP 'Record' module helps us to monitor the quality of our Contact Center performance, that affects directly the level of service that our company offers to its clients in Russian Federation. Due to PhoneUP we are able to re...»
«I want to take the time to let you know I am pleased with your solution as well as your customer service. For a free solution, you do provide great service and a great product. Shall I need to record more phones, I will definitely buy licen...»
«Yes we are using call recording for some users. The product is up to the mark and end users are happy and satisfied with the features it has. Technically the installation and documentation for the product is very good.»

About Aurus

Aurus is a global vendor of software solutions for enterprise collaboration and contact centers with offices and regional managers in UAE, USA and India.

Since 2011, we’ve been helping end users of leading collaboration platforms and contact centers to take advantage of additional features that are not available initially.

1000+
deployments all over the globe

40+ 
employees operating globally with local representatives in UAE, USA and India

40000
endpoints being recorded is the largest project

13 years
years of expertise in the enterprise collaboration space