Secured Meet-Me conferences
The Meet-Me conferencing functionality is provided by Cisco Unified Communications Manager in such a way that it's enough to dial-in to the conference to join it. Unless you deployed the latest CUCM v11 you can’t secure your Meet-Me conferences. The "Conference&quo...
Employee, for the first time getting Cisco IP Phone, discovers all the delights of the enterprise IP telephony described in numerous articles by Cisco Systems and its partners. Indeed, the high call quality, audio / video conferencing tools and other collaboration services (voice mail, presence ind...
In this article we discuss some issues of the CUCM environment troubleshooting. This time we will consider the aspects of CUCM availability. So, your CUCM responds slowly or doesn’t respond at all. Why?
CUCM does not respond to endpoint requests
When the Primary CUCM slows down or even dies IP...
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In this article, we’ll go into the details of CMS deployment in a failover cluster.
Theoretics
Basically, there are 3 types of CMS deployment:
Single Combined with all services running on a single server. In most cases, this deployment type is only a...
Part 1
Part 2
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In the previous part of this article we’ve discussed the basic configuration and certificate installation process. In this part we’ll continue getting into the details of CMS deployment in a failover cluster.
Database Cluster
You have uploaded all certifica...
Part 1
Part 2
Part 3
In the previous part of this article we’ve described the configuration of database, Call Bridge and XMPP clusters, as well as Web Admin service. We have also connected Call Bridge to XMPP and performed the Web Bridge configuration. In this part of the article, ...
Let me share the experience of moving from Unrestricted to Restricted CUCM version. The reasons for migrating were: a possibility to use Cisco Jabber to transfer files through MRA (Mobile and Remote Access), encryption and other security features, and also a solution for the double ringing signal pr...
Cisco Meeting Server is an audio and video conferencing solution. You can join clients from different software products (SIP, Cisco UCM, Skype for Business (Lync), etc.) in a single conference. This article includes some notes based on the results of the work done, with no claim to comprehensivenes...
In this article I’ll gather some notes and tricks on Cisco Meeting Server setup.
Cisco Meeting Server Web Client
Web Client makes it possible for persons without any client at all (except for web browser) to join a conference. In a room you can get an invitation link and a PIN to be transferred...
Since Cisco Remote Expert Mobile/Cobrowse solution reached its end-of-sale there is no native app adding video channel to a Cisco-based contact center. A great alternative is Aurus RichCall for Cisco UCCX/UCCE, which offers a best-in-class support for Cisco environment. There are 3 points of integra...
Reports are important, aren’t they? Especially, in a major contact center, with thousands of operators working and SLA control being a crucial business aspect. In this article, we'll discuss the features, architecture and specific terms of Cisco Unified Intelligence Center (CUIC).
What for?
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Cisco Packet Tracer is a software tool for network simulation. You can use it to design both simple and relatively complex network topologies. You can also configure virtual machines, routers, commutators and other network devices to check network topologies in Packet Tracer. Cisco Packet Tracer can...
In this article we’ll describe the most important features of Cisco Finesse agent & supervisor workspace. This software was designed to work with the “hearts” of UCCX and UCCE-based contact centers.
Connecting to Extension Mobility
To access Extension Mobility from a phone:
Click Servic...
"Record"
"Directory"
"Lock"